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Shopper FAQs

AUTHENTICATION

What method, service and/or systems do you use for Authentication?

Every item is Authenticated through Entrupy.

PAYMENTS

What payment methods do you accept?

Credit/Debit Card via Stripe
Affirm

When are payments processed?

Immediately upon purchase of item.

SHIPPING

What shipping options are available?

We use UPS for all shipping.

UPS Ground (Free)
UPS Next Day Air ($50)

Do you claim the entire value of the product on shipment insurance?

Yes we claim the total value of the package for shipping insurance. We take many precautions with these products as they are delicate and often irreplaceable.

Is signature required at delivery?

Signature at Delivery is required on all shipments. The high value of the items makes this a much needed piece of the process. We take every step to ensure your item makes it to you.

RETURNS

Do you accept returns?

If for any reason you are not satisfied with your purchase it may be returned within 5 days after delivery for a refund (unless the item is marked as final sale).